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Conducting a Supervisory Activity
A is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes , , and enforcement actions.
Information Requests
contain template language used to request information from a company.
Add and Remove Information Requests
Once the scope is marked complete, agency and standard core information requests (IRs) that match the scope type of the supervisory activity (SA) are automatically added to the SA by the system for single-state exams.
Adding Information Requests
Use this procedure to add IRs to the SA.

Conducting a Supervisory Activity
A is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes , , and enforcement actions.
- Initiating a Supervisory Activity
  The first step in conducting an exam, investigation, or enforcement in SES is to on a company.
- Updating the Basic Details of a Supervisory Activity
  Examiners in Charge (EICs), and Staff Users that are participants on a supervisiry activity (SA) can make updates to the basic details of an examination and save them to the SA.
- Canceling a Supervisory Activity
  You can cancel a supervisory activity (SA) in SES at any time before the report is sent to the company.
- Sending a Supervisory Activity for Review
  When initiating a in SES, you have the option of sending it for review.
- Reviewing a Newly-Initiated Supervisory Activity
  The staff director or staff user who initiated a supervisory activity (SA) has the option of sending the SA for review to one or more staff directors before it is scheduled.
- Milestones and the Supervisory Activity Workflow
  The workflow and its milestones are displayed on the supervisory activity's Summary page. There are seven milestones in total, and there are specific tasks to be completed in that phase of the supervisory activity.
- Managing the Plan
  The plan informs participants of their responsibilities within the exam. Defining the plan is optional.
- Managing the Scope
  The scope determines the content that will be reviewed during a supervisory activity, including the review period, business types and business activities, and the areas for review within the selected business types and activities.
- Reviewing the Scope as the Primary Reviewer
  Once the examiner in charge (EIC) sends an item (Scope, Plan, MRA, etc.) for review, the first reviewer selected in the step is the primary reviewer. Only the first reviewer selected to review the item can follow these steps.
- Information Requests
  contain template language used to request information from a company.
  - Add and Remove Information Requests
    Once the scope is marked complete, agency and standard core information requests (IRs) that match the scope type of the supervisory activity (SA) are automatically added to the SA by the system for single-state exams.
    - Adding Information Requests
      Use this procedure to add IRs to the SA.
    - Adding Custom Information Requests
      Custom IRs are only available within the exam that they were created in (i.e., this custom IR will not appear in any other exam).
    - Adding Internal Agency Notes to an Information Request
      You can add notes to an information request that are only viewable by active agency participants on a supervisory activity.
    - Adding General Information Request Documents and Comments
      The Staff Director and EIC can add general documents and comments to the Supervisory Activity (SA) information requests until the SA is closed and locked.
    - Removing Information Requests
      You can remove information requests from a supervisory activity.
    - Canceling Information Requests for a Supervisory Activity
      You can cancel information requests for a supervisory activity (SA) that have been sent to the company prior to the company sending a response.
    - Undo Cancellation of Supervisory Activity Requests
      How to undo the cancellation of the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.
    - Exporting Information Requests
      You can export the information requests from your agency.
  - Sending Information Requests to the Company
    Once the scope is marked complete, the Plan and Information Requests submenus appear. Additionally, the agency and standard core information requests (IRs) from the library are added to the supervisory activity and can be sent to the company.
  - Sending Comments or Documents to the Company Related to Supervisory Activity Requests
    How to send comments or documents related to the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.
  - Reviewing Information Request Responses
    Once a company responds to your information requests (IRs), your exam team can begin reviewing IR responses.
- Loan Requests
  When conducting an with a Loan File Review , you can send an Information Request (IR) to the company asking for a full list of their loan information.
- Transaction Requests for Agencies
  Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
- Agent Location Requests
  Learn how to use the agent location requests functionality in SES as part of an MSB examination.
- MTRA Workbook
  Users conducting MSB exams can export work completed in SES into a template that matches the MTRA work program.
- Procedures
  Procedures are used to guide examiners during the examination in the review of company documentation or compliance with statutes, regulations, and other requirements.
- Conducting the Exam: Reviewing Information Request Responses
  Conducting the exam consists of reviewing responses, working procedures and adding or reviewing findings.
- Findings
  A finding is an issue identified by a state agency user during the supervision of a financial institution in SES. The finding may describe the company’s strengths and/or weaknesses regarding its compliance management system, assess the company’s compliance with consumer protection laws or regulations, or any potential consumer harm. A finding may be either a violation, recommendation, or observation.
- Conducting the Exam: Marking an Area for Review (AFR) Complete
  Conducting the exam consists of reviewing information request (IR) responses, working procedures, and adding or reviewing findings and finding commentary.
- Scheduling the Exit Meeting
  Schedule the exit meeting when you are ready to review the results of your examination with the company you are examining.
- Financial Statements
  This topic provides an overview of the Financial Statements section in SES, which allows agency users to capture and analyze a company’s financial data within the context of a money services business (MSB) examination. Examiners can create a structured financial grid—similar to the MTRA Work Program workbook—to assess financial health, identify risks, and support consistent, data-driven examination decisions.
- Report of Examination
  Assembling and managing report package, report commentary, and company response.
- Matters Requiring Attention
  Matters Requiring Attention are optional tools to enable communications between agency and company regarding the resolution of findings from the exam.
- Closing Out a Supervisory Activity
  When a is completed, you can close and lock it.
- Managing Time and Expenses
  SES provides functionality that allows you to document the time and expenses your agency incurs while conducting a supervisory activity.
- Company Documents Page on a Supervisory Activity
  Learn about the Company Documents page on a supervisory activity (SA) in SES. The Company Documents page provides a centralized location to view all documents uploaded by the company for a supervisory activity.

Adding Information Requests

Use this procedure to add IRs to the SA.

About this task

When the supervisory activity is marked complete, the information requests associated with the added to the scope are automatically added to the supervisory activity.

Procedure

Navigate to your supervisory activity.
Click Information Requests > Add Information Requests.
Select the desired Area for Review (AFR) from the Area for Review drop-down menu.

Note: This drop-down menu only contains AFRs that were added while Defining the Scope by Creating a New Scope
Click the + icon to add additional non-core information requests to the queue.

Note: Only non-core and those IRs that do not have the same scope type appear in this list with the ability to add to the SA. You can edit standard IR text before sending to the company.
Click View Queue in the bottom right.
Select Save Information Requests.
Click Save Information Requests.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.