Index Terms - Agency Guide to Supervisory Activities

A
- Agency Users
  - complaints roles[1]
  - creating[1]
  - managing[1]
  - managing users[1][2]
  - removing[1]
  - SA roles[1]
  - SES system roles[1]
  - user roles[1]
- Appian[1][2][3]
- Areas For Review (AFR)
  - core[1]
  - information request responses[1]
  - IR responses[1]
  - money service businesses[1]
  - MTRA Work Program[1][2][3]
- Associating Information Requests[1][2]
B
- Bulk Working Procedures[1]
C
- CFPB[1][2][3][4]
- Communications
  - between agencies and companies[1][2]
  - between agency and company[1]
- Company Resources
  - enrollment[1]
  - QuickIR[1][2]
- Company Users
  - adding to SES[1]
  - complaints, access to[1]
  - creating
    - company[1]
    - third party[1]
  - enrollment[1]
  - managing[1]
  - managing users[1]
  - removing
    - company[1]
    - third party[1]
  - user roles[1]
- Consumer Complaints[1][2][3][4][5][6][7]
  - canceling[1]
  - closed[1][2]
    - notes, appending[1]
  - communications[1][2]
  - company contact[1]
  - company SES ID[1][2][3]
    - searching for[1]
  - company subject to
    - searching for[1]
  - complaints, access to[1][2]
  - complaints contact[1]
  - complaints reports[1]
  - complaint supervisor[1]
  - details menu
    - all closures tab[1]
  - entering a complaint[1]
  - information requests[1][2][3][4]
  - initiating[1][2][3][4][5]
    - search by SES ID[1]
  - job aid
    - consumer complaints intake form[1]
  - non-NMLS entity[1]
  - preliminary review[1]
  - processing[1][2]
  - record management[1]
  - referrals[1][2]
  - reopen[1]
  - reports[1]
  - research[1][2]
  - subjects[1]
  - update[1]
  - viewing[1]
  - viewing the complaint record[1]
- CSBS[1][2]
- CSBS Call Center[1]
  - regulatory user group[1][2][3]
- Customer Support[1][2][3]
D
- Data
  - company
    - depository[1][2]
    - non-depository[1][2]
  - downloading[1][2]
  - extracting[1][2]
  - NMLS, fed from[1][2]
- Data Breach[1][2]
- Data Retention[1][2]
- Document Retention
  - resuming[1][2][3]
  - SA Reports
    - Document Retention Report[1]
  - suspending[1][2][3]
- Documents
  - downloading[1][2]
  - retention schedule
    - category A[1][2]
    - category B[1][2]
- Document Upload[1]
E
- Email
  - notifications[1][2][3][4][5]
  - regulatory user group[1][2][3][4][5]
- Encryption
  - AES[1]
- Examinations[1]
  - AFR completion[1][2]
  - agency participant roles[1]
  - areas for review[1][2][3][4]
  - assigning procedures[1]
  - canceling[1]
  - close out[1][2][3][4][5][6][7]
  - closure[1]
  - company
    - IR response[1]
  - conducting[1]
  - conducting first exam[1][2]
  - document retention[1]
    - resuming[1][2][3]
    - suspending[1][2][3]
  - exam scheduling[1][2][3][4][5][6][7][8][9][10]
  - exit meeting[1][2][3][4][5]
  - expenses, recording[1][2][3][4]
  - findings[1][2][3][4]
    - adding findings[1][2]
    - comments[1]
    - exporting commentary[1]
    - marking resolved[1]
    - marking reviewed[1][2][3]
    - MRA associations[1]
    - repeated findings[1][2]
    - reviewing[1]
    - updating findings[1][2]
  - In-Flight[1][2][3][4]
  - information requests[1][2][3][4][5][6][7][8]
    - adding custom IRs[1][2]
    - assigning to participants[1]
    - canceling IRs[1]
    - company response[1][2][3]
    - deleting IRs[1][2][3][4]
    - due dates
      - updating[1]
    - exporting IRs[1]
    - internal notes
      - adding[1]
    - removing IRs[1][2][3]
    - responses[1][2][3][4][5][6]
    - reviewing responses[1]
    - sending IRs to company[1][2][3]
    - sending to agency[1]
  - iniating SA[1][2]
    - review[1][2]
  - interactions[1][2][3][4][5]
  - Job Aid[1][2][3]
  - lead agency[1][2]
  - library[1][2]
    - library items[1][2]
      - adding[1][2][3][4][5][6][7][8]
      - agency[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
      - core[1]
      - deactivating[1]
      - deleting[1][2]
      - non-core[1]
      - standard[1]
      - updating[1][2][3]
    - viewing[1]
  - loan file review[1]
  - loan requests[1]
    - adding findings[1][2]
    - assigning[1][2]
    - completed externally[1]
    - managing[1][2][3][4][5][6][7][8][9][10][11]
    - recall[1]
    - response[1][2]
    - reviewing response[1][2][3][4][5][6][7][8][9][10]
    - sending back[1]
    - sending back to company[1]
    - undo completion[1][2]
    - upload[1]
  - managing[1]
  - managing findings[1]
  - managing workload[1][2][3][4][5][6]
  - matters requiring attention[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17]
    - asssociated findings[1]
    - responding[1]
  - milestones[1][2]
  - MTRA workbook[1][2][3][4]
  - new exam[1]
  - overseeing[1]
  - participants[1][2][3][4][5][6][7][8]
  - planning[1][2][3][4]
  - procedures[1]
  - procedures template[1]
  - project management[1][2][3][4]
  - reassigning procedures[1][2]
  - removing procedures[1][2]
  - report of examination (ROE)[1][2][3][4]
    - commentary[1][2][3][4][5][6][7][8][9]
    - company response[1][2][3]
    - completing[1][2]
    - deleting[1]
    - due date extension[1]
    - package, retracting[1]
    - package, sending[1][2]
    - package assembler[1][2][3][4][5][6]
    - peer review[1][2][3][4]
    - review[1][2][3][4][5]
    - sending ROE back to company[1]
    - uploading[1][2][3]
  - reviewing schedule[1][2][3]
  - SA reports[1][2][3][4]
    - acceptance report[1][2]
    - EIC Not Assigned[1][2]
    - Examiners with Availability[1][2]
    - leveraged report[1][2]
    - New SA Progress Report[1][2]
    - SA Assignment Overlaps Report[1][2]
    - SA IR Response Activity[1][2][3][4][5]
    - SA Staffing Report[1][2][3][4]
  - scope[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17][18]
    - money service businesses[1][2][3]
    - MTRA Work Program[1][2]
  - sharing findings[1]
  - team lead[1][2]
  - time, recording[1][2][3][4]
  - workflow[1][2]
  - workflow automation[1]
  - working procedures[1][2][3][4][5][6][7][8][9][10][11][12][13][14]
- Examinations, Multi-state[1]
  - accepting SA[1][2][3][4][5][6][7][8][9][10][11][12][13][14]
  - assigning procedures[1]
  - detail-level access[1][2][3][4][5][6]
  - EIC[1][2][3]
  - examiner[1][2]
  - exam scheduling[1][2][3][4][5][6][7][8][9][10]
  - exit meeting[1][2]
  - findings
    - agency specific[1][2]
    - classfication[1][2]
  - In-Flight[1][2]
  - iniating SA[1][2]
    - review[1][2]
  - invite agencies to join[1][2]
  - joining SA[1][2][3][4][5][6][7][8][9][10][11][12][13]
  - lead agency[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
  - leveraged SA
    - accepted SA[1]
  - leveraging SA[1][2][3][4][5][6][7][8][9][10][11][12][13][14]
  - loan requests
    - managing[1]
  - managing findings[1]
  - managing workload[1][2][3][4][5][6]
  - matters requiring attention
    - classifying[1]
  - planning[1]
  - project management[1][2][3][4]
  - reassigning procedures[1][2]
  - removing procedures[1][2]
  - report of examination (ROE)
    - company response[1][2]
    - due date extension[1]
    - package assembler[1]
  - requesting access[1][2][3][4][5][6][7]
  - revoking access[1]
  - SA, requesting access[1][2][3][4]
  - scope[1][2][3][4][5][6][7][8][9]
  - sharing findings[1]
  - working procedures[1][2][3][4][5]
- Expenses[1][2]
  - adding[1]
  - marking complete[1]
F
- FAQ
  - data backup[1][2]
  - data recovery[1][2]
  - data security[1][2]
- Files
  - CSV[1]
  - supported file types[1]
  - uploading[1]
- File Sharing Link[1]
- Findings
  - deleting[1]
  - export to Excel[1]
  - loan requests[1][2][3]
  - marking reviewed[1]
  - MRA associations[1]
  - reviewing[1]
- Flowcharts
  - conducting first exam[1][2]
G
- Getting Started
  - company[1]
  - company enrollment[1][2][3][4][5][6]
  - consumer complaints[1]
  - examinations[1]
  - NMLS account, requesting[1]
  - SES overview[1]
  - supervisory activities[1]
  - user accounts[1]
I
- Information Requests[1][2][3][4]
  - adding[1]
  - adding custom IRs[1][2]
  - adding general documents[1]
  - adding IRs[1][2]
  - assigning to participants[1]
  - associating additional responses[1][2][3]
  - auto send feature[1]
  - canceling IRs[1]
  - company response[1][2][3]
  - completing Quick Look[1][2]
  - consumer complaints[1]
  - core IRs[1]
  - deleting IRs[1][2][3][4]
  - due dates
    - updating[1]
  - exam scope[1]
  - exporting IRs[1]
  - exporting to Excel[1]
  - internal notes
    - adding[1]
  - investigation scope[1]
  - IR details tab[1][2]
  - IR ID[1][2][3]
  - IR insights tab[1][2]
  - IR response search tab[1]
  - library ID[1][2]
  - loan file review[1][2][3]
  - loan requests[1][2][3]
  - moving to in-flight[1][2]
  - non-core IRs[1]
  - QuickIR[1][2]
  - removing IRs[1][2][3]
  - removing Quick Look[1][2]
  - responding to[1]
  - respond to send back request[1]
  - responses[1][2]
    - sending back to company[1][2]
  - reviewing responses[1][2][3][4][5][6][7][8][9]
  - SA reports
    - SA IR Response Activity[1][2]
  - sending IRs to company[1][2][3]
  - sending to agency[1]
  - sending to company[1][2]
  - standard IR[1][2]
  - workflow[1][2]
- Information Security[1][2]
- Interactions
  - adding[1]
  - deleting[1]
  - email[1][2][3][4]
  - mail (postal)[1][2]
  - meetings[1][2]
  - phone calls[1][2]
  - type[1][2]
  - updating[1]
- Investigations[1][2][3]
  - canceling[1]
  - conducting[1]
  - core IRs[1][2][3]
  - managing[1]
  - non-core IRs[1][2][3]
  - overseeing[1]
  - participants[1]
  - scope[1]
  - sending IRs to company[1][2]
- Invitation Report)
  - Invitation Report)
    - joining SA[1][2]
J
- Job Aids
  - conducting first exam[1][2]
  - consumer complaints intake form[1]
  - first exam
    - company[1]
L
- Library[1][2]
  - core labels[1]
  - library ID[1][2]
  - library items[1][2]
    - adding[1][2][3][4][5][6][7][8]
    - agency[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
    - core[1]
    - deactivating[1]
    - deleting[1][2]
    - non-core[1]
    - standard[1]
    - updating[1][2][3]
  - Library item types[1]
  - non-core labels[1]
  - viewing[1]
- Loan Requests[1]
  - completed externally[1]
  - CSV[1]
  - due date, updating[1][2]
  - general documents[1]
  - loan details[1]
  - loan request response
    - adding findings[1][2]
    - assigning[1][2]
    - recall[1]
    - reviewing[1][2][3][4][5][6][7][8][9][10]
    - sending back[1]
    - sending back to company[1]
    - undo completion[1][2]
  - loan requests
    - managing[1][2]
  - managing[1][2][3][4][5][6][7][8][9]
    - multi-state examination[1]
  - response[1]
    - sending in bulk[1]
M
- Matters Requiring Attention (MRA)[1][2]
  - adding[1][2]
  - asssociated findings[1]
  - classifying[1]
  - closing[1]
  - date due[1]
  - due date extension[1]
  - management of[1]
  - responding[1]
  - review of[1]
  - sending[1][2]
  - sending back[1]
  - sending reminders[1]
- Milestones[1][2]
  - closed[1]
  - In-Flight[1][2][3][4]
- MTRA Work Program
  - core areas for review (AFR)[1]
N
- Networked Supervision[1][2][3]
  - accepting SA[1][2][3][4][5][6][7][8][9][10][11][12][13][14]
  - agencies
    - searching for[1][2][3][4]
    - viewing agency record[1][2][3]
  - consumer complaints
    - access to[1]
    - referrals[1]
  - detail-level access[1][2][3]
  - EIC[1]
  - exam scheduling[1][2][3][4][5][6][7][8][9][10]
  - iniating SA[1][2]
    - review[1][2]
  - invite agencies to join[1][2]
  - joining SA[1][2][3][4][5][6][7][8][9][10][11][12][13]
  - lead agency[1][2][3][4][5][6][7][8][9][10][11][12][13]
  - leveraged SA
    - accepted SA[1]
  - leveraging SA[1][2][3][4][5][6][7][8][9][10][11][12][13]
  - managing workload[1][2][3][4][5][6]
  - matters requiring attention
    - classifying[1]
  - participating agency[1][2][3]
  - planning[1]
  - project management[1][2][3][4]
  - report of examination (ROE)
    - company response[1][2]
    - due date extension[1]
    - package assembler[1]
  - requesting access[1][2][3][4][5][6][7]
  - revoking access
    - leveraging SA[1]
  - SA, requesting access[1][2][3][4]
- NMLS
  - account[1]
  - call center[1][2]
  - company enrollment[1][2]
  - data fed to SES[1][2]
  - regulatory user group[1][2]
- NMLS Policy Committee[1]
- Non-NMLS Entity[1]
O
- Onboarding
  - company enrollment[1][2][3][4]
- Operating Systems and Platforms[1]
  - Appian[1][2][3][4][5]
  - AWS[1][2][3]
  - CentOS Linux[1][2]
  - Red Hat Linux[1][2][3]
  - Windows 2016[1][2]
  - Windows Server[1][2][3]
P
- Planning
  - scope[1]
  - scope review[1][2]
Q
- QuickIR[1]
  - IR ID[1]
  - library ID[1]
  - standard IR[1]
- Quick Look
  - Information Request responses[1][2]
R
- Record Management
  - complaints reports
    - IR response activity report[1]
  - information requests
    - responses[1][2]
  - SA reports[1][2][3][4]
    - acceptance report[1][2]
    - Access Request Report[1][2][3][4][5][6]
    - Document Retention Report[1]
    - EIC Not Assigned[1][2]
    - Examiners with Availability[1][2]
    - leveraged report[1][2]
    - New SA Progress Report[1][2]
    - SA Assignment Overlaps Report[1][2]
    - SA IR Response Activity[1][2]
    - SA Staffing Report[1][2][3][4][5][6][7]
- Regulatory User Group[1][2][3]
- Report of Examination (ROE)[1][2]
  - commentary[1][2][3][4][5][6][7][8][9]
    - no commentary[1]
  - company lead[1]
  - company response[1][2][3]
  - completing[1][2]
  - deleting[1]
  - due date extension[1]
  - lead agency[1]
  - package, retracting[1]
  - package, sending[1][2]
  - package assembler[1][2][3][4][5][6]
  - peer review[1][2][3][4]
  - primary reviewer[1]
  - review[1][2][3][4][5]
  - sending ROE back to company[1]
  - uploading[1][2][3]
  - workflow[1][2][3]
- reviewing invitation)
  - reviewing invitation)
    - joining SA[1]
S
- Security
  - Center for Internet Security (CIS)[1][2][3]
  - FedRAMP[1][2][3]
  - multi-factor authentication[1][2]
    - Duo[1]
    - Google Authenticator[1][2][3]
    - Symantec VIP[1]
  - SIEM[1]
  - SSO
    - Okta[1][2]
  - TLS[1][2]
  - whitelist URLs[1]
- Security Standards[1]
  - Center for Internet Security (CIS)[1][2]
  - FedRAMP[1][2]
  - multi-factor authentication[1][2]
  - TLS[1][2]
- Sensitive Information[1]
- Software Updates[1]
- State Examination System
  - company enrollment[1][2][3][4][5][6][7]
    - adding companies[1]
    - adding company users[1][2]
    - NMLS account, requesting[1]
    - NMLS ID[1]
    - non-NMLS entity[1]
  - company SES ID[1][2][3]
    - searching for[1]
  - company user roles[1]
  - complaints reports[1]
  - consumer complaints[1][2][3][4][5][6][7][8]
    - access to[1]
    - canceling[1]
    - company subject to[1]
    - referrals[1]
    - reports[1]
    - viewing[1]
    - viewing the complaint record[1]
  - creating users
    - agency[1]
    - company[1][2]
    - third party[1]
  - data breach[1][2]
  - data recovery[1][2]
  - data retention[1][2]
  - data security[1][2]
  - document retention[1][2]
  - Email notifications[1]
  - exam scheduling[1][2][3][4][5][6][7][8]
  - hours of operation[1]
  - information requests[1]
    - responses[1][2]
  - information security[1][2]
  - library[1][2]
    - library items[1][2]
      - adding[1][2][3][4][5][6][7][8]
      - agency[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
      - core[1]
      - deactivating[1]
      - deleting[1][2]
      - non-core[1]
      - standard[1]
      - updating[1][2][3]
    - viewing[1]
  - managing users
    - agency[1][2]
    - company[1][2]
    - complaints, access to[1]
  - managing workload[1][2][3][4][5][6][7][8]
  - MS Outlook email rules[1]
  - networked supervision[1]
    - accepting SA[1][2][3][4][5][6][7][8][9][10][11][12][13]
    - joining SA[1][2][3][4][5][6][7][8]
    - leveraging SA[1][2][3][4][5][6][7][8][9][10][11][12]
    - SA, requesting access[1][2][3][4]
  - non-NMLS entity[1]
  - project management[1][2][3][4][5][6]
  - purpose and goals[1][2]
  - QuickIR[1]
  - record management[1]
  - regulatory requirements[1][2]
  - removing users
    - agency[1]
    - company[1]
  - SA reports[1][2][3][4]
    - acceptance report[1][2]
    - Access Request Report[1][2][3][4][5][6]
    - Agency Metrics[1]
    - Document Retention Report[1]
    - EIC Not Assigned[1][2]
    - Examiners with Availability[1][2]
    - leveraged report[1][2]
    - Nationwide Reports[1][2][3]
    - New SA Progress Report[1][2]
    - SA Assignment Overlaps Report[1][2]
    - SA IR Response Activity[1][2]
    - SA Staffing Report[1][2][3][4][5][6][7]
  - system releases[1]
  - system requirements
    - email domains[1][2]
    - email notifications[1][2][3]
    - SSO[1]
    - whitelist URLs[1]
  - technical requirements[1][2][3]
  - terms of use[1][2]
  - tour[1]
  - usage fees[1]
  - user roles
    - agency[1]
    - company[1]
    - complaints, access to[1][2]
- Supervisory Activities[1][2][3][4][5]
  - AFR completion[1][2]
  - agency participant roles[1]
  - areas for review[1]
  - assigning procedures[1]
  - bulk download[1][2][3][4]
  - canceling[1]
  - close out[1][2][3][4][5][6][7]
  - closure[1]
  - company
    - IR response[1]
  - company contact[1]
  - Company Record)
    - External Supervisory Documents[1][2]
  - conducting[1]
  - document retention[1]
    - resuming[1][2][3]
    - suspending[1][2][3]
  - exam scheduling[1][2][3][4][5][6][7][8][9][10]
  - exit meeting[1][2][3][4][5]
  - expenses, recording[1][2][3][4]
  - findings[1][2][3]
    - adding findings[1][2]
    - comments[1]
    - exporting commentary[1]
    - marking resolved[1]
    - marking reviewed[1][2][3]
    - MRA associations[1]
    - repeated findings[1][2]
    - reviewing[1]
    - updating findings[1][2]
  - In-Flight[1][2][3][4][5][6]
  - information requests[1][2][3][4][5][6][7]
    - adding[1]
    - adding custom IRs[1][2]
    - adding general documents[1]
    - adding IRs[1][2]
    - assigning to participants[1]
    - canceling IRs[1]
    - company response[1][2][3]
    - deleting IRs[1][2][3][4]
    - due dates
      - updating[1]
    - exporting IRs[1]
    - internal notes
      - adding[1]
    - removing IRs[1][2][3]
    - responses[1][2][3][4][5][6]
    - reviewing responses[1]
    - sending IRs to company[1][2][3]
    - sending to agency[1]
  - iniating SA[1][2]
    - review[1][2]
  - interactions[1][2][3][4][5]
  - Job Aid[1]
  - lead agency[1][2][3]
  - leveraged SA
    - accepted SA[1]
  - library[1][2]
    - library items[1][2]
      - adding[1][2][3][4][5][6][7][8]
      - agency[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15]
      - core[1]
      - deactivating[1]
      - deleting[1][2]
      - non-core[1]
      - standard[1]
      - updating[1][2][3]
    - viewing[1]
  - loan file review[1]
  - loan requests[1]
    - adding findings[1][2]
    - assigning[1][2]
    - completed externally[1]
    - managing[1][2][3][4][5][6][7][8][9][10][11][12]
    - multi-state examination[1]
    - recall[1]
    - response[1][2]
    - reviewing response[1][2][3][4][5][6][7][8][9][10]
    - sending back[1]
    - sending back to company[1]
    - undo completion[1][2]
  - managing[1]
  - managing findings[1]
  - managing workload[1][2][3][4][5][6]
  - matters requiring attention[1][2][3][4][5][6][7][8][9][10][11][12]
    - asssociated findings[1]
    - classfication of[1]
    - responding[1]
  - milestones[1][2]
  - MTRA workbook[1][2][3][4]
  - multi-state exams[1][2]
  - networked supervision[1][2][3]
    - accepting SA[1][2][3][4][5][6][7][8][9][10][11][12]
    - invite agencies to join[1][2]
    - joining SA[1][2][3][4][5][6][7][8]
    - lead agency[1][2][3][4][5][6]
    - leveraging SA[1][2][3][4][5][6][7][8][9][10][11][12]
    - requesting access[1]
    - revoking access[1]
    - SA, requesting access[1][2][3][4]
    - SA Records Created by CSBS Support Staff[1][2][3][4]
    - Updating[1][2]
  - new exam[1]
  - overseeing[1]
  - participants[1][2][3][4][5][6][7][8]
  - planning[1][2][3][4][5]
  - project management[1][2][3][4]
  - QuickIR[1][2]
  - reassigning procedures[1][2]
  - removing procedures[1][2]
  - report of examination (ROE)[1][2]
    - commentary[1][2][3][4][5][6][7][8][9]
    - company response[1][2][3]
    - completing[1][2]
    - deleting[1]
    - due date extension[1]
    - package, retracting[1]
    - package, sending[1][2]
    - package assembler[1][2][3][4][5][6]
    - peer review[1][2][3][4]
    - review[1][2][3][4][5]
    - sending ROE back to company[1]
    - uploading[1][2][3]
  - requesting access[1][2][3][4][5][6]
  - reviewing schedule[1][2][3]
  - SA reports[1][2][3][4]
    - acceptance report[1][2]
    - Document Retention Report[1]
    - EIC Not Assigned[1][2]
    - Examiners with Availability[1][2]
    - leveraged report[1][2]
    - New SA Progress Report[1][2]
    - SA Assignment Overlaps Report[1][2]
    - SA IR Response Activity[1][2][3][4][5]
    - SA Staffing Report[1][2][3][4]
  - scope[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17][18]
    - money service businesses[1][2][3]
    - MTRA Work Program[1][2]
  - sharing findings[1]
  - single-state exams[1]
  - team lead[1][2]
  - time, recording[1][2][3][4]
  - updating[1][2]
  - workflow[1][2]
  - working procedures[1][2][3][4][5][6][7][8][9][10][11]
T
- Time[1][2]
  - adding[1]
  - marking complete[1]
U
- Upload General Documents[1]
- User Accounts
  - complaints, access to[1]
  - creating[1][2]
    - agency[1]
    - company[1]
    - third party[1]
  - managing users
    - agency[1][2][3][4]
    - company[1][2]
  - removing
    - company[1]
    - third party[1]
  - removing users
    - agency[1]
  - user roles
    - agency[1]
    - company[1]
- User Management
  - EIC assignment[1][2]
  - examiner availability[1][2]
  - workload[1][2][3][4][5]
V
- Video
  - adding participants to SA
    - agency[1][2][3]
  - add research or communication to complaint[1][2]
  - assigning company lead[1]
  - assigning IRs[1]
  - canceling complaint[1]
  - closing and locking an SA[1][2][3]
  - closing complaint[1]
  - company enrollment[1][2]
  - company point of contact[1][2][3]
  - company user enrollment[1]
  - company user enrollment for complaints[1]
  - company user roles[1]
  - complaint preliminary review[1]
  - creating and sending complaint IR[1]
  - defining SA scope[1][2][3][4][5][6]
  - entering closeout information[1][2][3][4][5]
  - IR insights and response search tabs[1][2][3]
  - IR Page overview
    - agency[1]
  - loan requests
    - overview of loan request page (company)[1]
    - preparing loan requests[1]
    - quick add findings to loan requests[1]
    - responding to loan requests[1]
    - reviewing loan request responses[1][2]
    - sending back to company[1][2]
    - sending loan request responses to agency[1][2]
    - sending loan requests to company[1][2]
  - managing associations[1][2][3][4][5][6][7]
  - managing interactions[1][2]
  - Meet the Exam Team[1]
  - moving SA to In-Flight[1][2]
  - MTRA
    - removing badge[1]
  - MTRA Work Program
    - removing badge[1][2]
  - planning SA[1][2]
  - referring a complaint to another agency[1]
  - reopening a complaint[1]
  - responding to complaints IRs[1]
  - responding to information requests[1][2]
  - reviewing IR responses[1][2][3]
  - ROE
    - adding report commentary[1]
    - assign package assembler[1][2][3]
    - marking company response complete[1][2][3][4][5]
    - marking complete[1][2]
    - peer review[1][2]
    - prepare and send package[1][2]
    - prepare and upload[1][2]
    - responding to report[1]
    - sending for peer review[1]
    - sending for review[1][2]
    - sending ROE back to company[1]
  - scheduling the exit meeting[1][2][3]
  - sending IR response[1]
  - sending IRs to company[1][2]
  - SES Tour[1]
  - time and expenses[1][2]
  - viewing the complaint record[1]
  - working procedures[1][2]
W
- Workflow
  - In-Flight[1][2]
  - milestones[1][2][3][4]
  - report of examination (ROE)
    - review[1][2][3]